Rutenzo Privacy Policy
Version of 1 November 2026.
Rutenzo is designed to work with as little data as possible: your routes, addresses, customers, places and photos stay on your phone. There is no account, no advertising and no ad tracking. This policy describes what is processed, why, for how long and how to exercise your rights.
1. Who is responsible
The data controller is NATIVIK, Elyes JLASSI (EI, sole proprietorship), a micro-enterprise registered under SIREN number 131 738 742, 105 quai Jules Guesde, 94400 Vitry-sur-Seine, France. Contact: lesviesretrouvees@gmail.com.
2. At a glance
| What the app does | Data involved | Where | How long |
|---|---|---|---|
| Plan and track your routes | addresses, names and phone numbers you enter, deadlines, notes, proof-of-delivery photos, distance driven | only on your phone (and in your iCloud or Google backup, if enabled) | until you delete them |
| Remember your places and customers | delivery entrances, codes, opening hours, customer records, visit history | only on your phone (and your backup) | until you delete them |
| Calculate the order and times | your location and that of the stops | on your phone; addresses and coordinates are also sent to the phone's map service (Apple Maps on iPhone, Google on Android) and, if you have connected it, to OpenRouteService | for the duration of the request (subject to those services' policies) |
| Fix crashes (can be turned off) | anonymous technical report | Sentry, servers in the European Union | 30 days |
| Improve the app (can be turned off) | anonymous usage events, as counts | TelemetryDeck, servers in the European Union | 3 months (current plan) |
| Count your free Pro routes | number of free routes used | your iCloud Keychain or your Google account (Block Store), with no access by NATIVIK | until you delete it |
| Manage the subscription | transaction data provided by Apple or Google | Apple / Google | see § 6 |
| Reply to your messages | your email address and your message | our mailbox | 3 years after the last exchange |
3. What stays on your phone
- Routes and stops: addresses, names and phone numbers you enter, deadlines, time windows, notes, stop order, estimated times, completed or failed stops with the reason, proof-of-delivery photos and notes, distance driven. NATIVIK never has access to them.
- Known places and customers: delivery entrances, access codes, floors, receiving hours, customer records and visit history. They stay in the app; places are shared only through a file that you send yourself.
- Location: during an active route, the app reads the phone's location to calculate the order, estimated times and the mileage log. It is never sent to NATIVIK. Tracking stops when all stops are done, when the route is finished or when you close the app.
- Backup: if your device backup is enabled (iCloud on iPhone, Google on Android), it includes your routes, places, customers and photos, stored by Apple or Google in your account. NATIVIK has no access to it. You can also export a backup to a file (Settings > Advanced).
4. What leaves your phone
4.1 Map and routing services
To locate addresses on the map, suggest addresses as you type and calculate travel times, the app sends the addresses you enter and the coordinates of your location and of the stops: - on iPhone, to Apple (Apple Maps), which processes them under its own privacy policy; - on Android, to the Google address lookup service built into the phone; the base map is loaded from OpenFreeMap (IP address only); - if you connect your own free OpenRouteService account (HeiGIT gGmbH, Germany), the coordinates of the stops and of the starting point are sent to it with your key to obtain travel times. The key is kept in the phone's keychain.
These transmissions serve solely to make the app work (Art. 6(1)(b) GDPR). NATIVIK does not receive this data.
4.2 Navigation, calls and messages
When you tap "Go", the destination is passed to the navigation app you have chosen (Waze, Google Maps or Apple Maps). "Call" and "Notify" open the phone or messaging app with the number and message pre-filled; nothing is sent without your action.
4.3 Help improve Rutenzo (can be turned off)
The "Help improve Rutenzo" setting (Settings > Advanced) is on by default. It sends two types of anonymous technical data: - Crash reports (Sentry): type of error, code stack trace, device model and operating system, language, app version. No address, no location, no name, no phone number, no photo, no screenshot, no identifier; the IP address is not stored. Received by Sentry (Functional Software, Inc.) on servers located in Germany, deleted after 30 days. - Usage statistics (TelemetryDeck): event names and counts (for example "route started, 13 stops", "address not found", "dictation used"), app and operating system version, device model, language, and a randomly generated, then hashed, installation identifier (it cannot identify you and changes if you reinstall the app). Never any address, location, name or text you enter. Received by TelemetryDeck GmbH (Germany).
Purpose: to fix errors and understand which features are useful. Legal basis: NATIVIK's legitimate interest in improving and securing the app (Art. 6(1)(f) GDPR); you may object at any time by turning off the setting, and transmissions stop immediately.
4.4 Free Pro routes
So that the 5 free Pro routes are not reset by reinstalling, the app stores the number of free routes used in the iPhone keychain synced via iCloud, or in Block Store and your Google account backup. No other data is stored there and NATIVIK has no access to it.
5. What we do not do
No account, no NATIVIK server receiving your routes, no advertising, no advertising identifier, no sale of data, no profiling, no automated decision-making concerning you.
6. Subscription and payment
Purchases are made from Apple (App Store) or Google (Google Play), which collect the payment and process your payment data as independent controllers. NATIVIK does not receive your name, your address or your payment details. The app verifies your subscription on your device, directly with Apple or Google.
7. Recipients and transfers
Only the providers listed above receive data, each for its own function: Sentry and TelemetryDeck (processors of NATIVIK, servers in the European Union); Apple, Google, OpenRouteService and OpenFreeMap (services used by the app at your request, under their own policies). Sentry is a US company: any transfers outside the European Union are governed by the European Commission's standard contractual clauses and the EU–US Data Privacy Framework.
8. Your rights
You have the rights of access, rectification, erasure, restriction, objection and portability. As your route data is only on your phone, you manage it yourself: editing, deleting, exporting a backup, deleting the app. Anonymous reports and statistics are not linked to any identity and therefore cannot be retrieved individually. For any request: lesviesretrouvees@gmail.com. You may also lodge a complaint with the CNIL (www.cnil.fr).
9. Children
Rutenzo is intended for a professional, adult audience. The app does not knowingly collect any data concerning children.
10. Security
All exchanges take place exclusively over encrypted connections (HTTPS). App data is stored in the app's private storage area, protected by the phone's operating system.
11. Changes
Any change to this policy is published on this page with its date. In the event of a significant change, the app will inform you.